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FAQ's
If you can't find the answer your looking for, then try chatting with us.
Bookings & payments
You can book online or call us on 0800 099 6048
How can i book?
Is a deposit required to secure my booking?
Yes, a 30% non-refundable deposit will be required to secure the booking.
Do i need to pay a security deposit?
We will need a credit card details to hold a £500 holding deposit, this will show on your account as a pending balance.
Do you charge for children?
Children under 3 stay free of charge. Children 3 years and older are considered full-paying guests.
Policies
We will review each pet request individually, we will accept the occasional family pet.
Do you allow pets?
Yes, quiet hours are from 10:00 PM to 8:00 AM. During this time, keep noise levels low, including music, TV, and conversations, especially outdoors and in common areas.
Do you have a quiet policy?
We understand that plans can change unexpectedly, and we strive to be as accommodating as possible within these guidelines. If you have any questions or need further assistance, please contact our customer support team.
Amenities & services
Yes, the home comes with fresh linens and towels for each paying guest.
Do you provide linen & towels?
If you would like housekeeping during your stay, please let us know, and we can arrange it for a small fee
Is housekeeping included?
Yes we offer a variety of spa packages, please get in touch to tailor your package.
Do you offer spa packages?
What is the check-in/check out time?
You can check in anytime from 3pm and check out is at 10am, an early check-in or late check-out can be reviewed individually.
The balance is due 12 weeks before your arrival date.
When do i need to pay the balance?
Does the price include VAT?
Yes, the price is inclusive of VAT, a VAT invoice will be provided when making the booking.
Non-Refundable Deposit: The initial 30% deposit paid at the time of booking is non-refundable.
What is your cancellation policy?
Cancellations within 12 weeks of check-In date: If you cancel within 12 weeks of your check-in date, the full amount paid is non-refundable. However, we will make every effort to resell the dates. If we successfully resell the dates, we will refund you the amount paid, minus the non-refundable 30% deposit.
Cancellations More Than 12 Weeks Before Check-In Date: If you cancel more than 12 weeks before your check-in date, you will receive a refund of any amount paid, excluding the non-refundable 30% deposit.
Sadly, we do not provide these from a health & safety aspect.
Do you provide cots or hair dryers?
We offer a variety of package deals to enhance your stay, from simple welcome drinks and nibbles on arrival to gourmet chef services, See our packages page.
Do you offer catering?
We will review each pet request individually, we will accept the occasional family pet.
What are the bedroom layouts?
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